Terms of Service

Version 2026-10-26 · Last updated 26 October 2026

These terms apply to the use of Banto, the operations service for accommodations provided by Studio Hedera (a sole proprietorship owned by IVY COMILANG VENENOSO, 5081-1 Toyoda, Iiyama-shi, Nagano, Japan; "we"). The Japanese version of these terms prevails over this translation.

1. Who can use Banto

Banto is for businesses only. The business that signs up ("Customer") accepts these terms when it creates its organization or signs an order form. We do not provide Banto to consumers.

2. The service

  1. The features are those described on our website and price list; they depend on the plan and options chosen.
  2. We may add or change features with notice. If we remove a core feature the Customer uses, we give at least 90 days' notice.

3. Accounts

The Customer manages its staff accounts, roles and invitations, and is responsible for their use. We are not responsible for damage caused by leaked sign-in details unless we caused the leak.

4. Fees

  1. Fees are as in the price list or order form (monthly plans, one-time module licences, usage-based AI where stated).
  2. Payment is by bank transfer, or by card where we offer it.
  3. If fees remain unpaid after a reminder, we may suspend the service after giving notice.

5. Customer data and personal data

  1. Data the Customer puts into Banto or connects to it belongs to the Customer.
  2. For guest and staff personal data, the Customer is the controller and we process it on the Customer's instructions, as set out in the Privacy Policy and in our Data Processing Agreement, which forms part of these terms.
  3. Banto shows guests the Guest Privacy Notice on the stay page and the front-desk tablet. The Customer remains responsible for its own duties towards guests, including the guest register and reports the law of its country requires.

6. Connected services

Banto connects to services such as booking systems (for example Beds24, Hostfully), smart locks and messaging services. We work to keep connections running but cannot guarantee them when those services change, fail or end. The Customer follows those services' own terms. Connection keys the Customer gives us are stored encrypted and used only for the connection.

7. AI features

  1. AI output (reply drafts, translations, extracted requests, the passport check) is a suggestion, and its accuracy is not guaranteed. The Customer decides what is sent to guests and how identity is checked.
  2. The AI passport check is used only when the Customer turns it on. The Customer uses AI features in line with the laws that apply to it.

8. Not allowed

Breaking the law or others' rights; reverse engineering; reselling Banto without our written consent; load or security testing without our prior consent; anything that interferes with the service.

9. Service level

  1. Banto is provided as it is, without a guaranteed uptime. We try to announce planned maintenance in advance.
  2. If there is a fault or a data breach, we act under our incident procedure and inform the Customer without undue delay.
  3. Data is backed up every day (kept 60 days) with point-in-time recovery.

10. Liability

  1. Our total liability is limited to the fees the Customer paid us in the 12 months before the event, except for wilful misconduct or gross negligence.
  2. We are not liable for lost profits or indirect damage, except for wilful misconduct or gross negligence.

11. Term and ending the contract

  1. Monthly plans renew every month and can be cancelled to the end of the month. A one-time licence keeps the licensed feature for as long as we provide Banto.
  2. After the contract ends, the Customer can export its data. On the Customer's request we delete it within 90 days, except what the law requires to be kept; backups follow within 60 days.

12. No anti-social forces

Each party confirms that it is not, and has no relationship with, an organized crime group or other anti-social force, and either party may end the contract at once if the other breaks this.

13. Changes to these terms

We may change these terms. We announce changes in the service at least 30 days before they take effect, unless the change is required by law or does not disadvantage the Customer.

14. Law and court

These terms are governed by the laws of Japan. The Nagano District Court has exclusive jurisdiction in the first instance.